Digital Marketing Success
A Guide for Growing Businesses
Recently, we had the privilege of presenting to the alumni of the Rural Business Innovation Lab (RBIL), a pioneering program dedicated to empowering rural entrepreneurs and challenging the narrative of rural decline. During our session on digital marketing, the engagement and questions were so dynamic that we knew this information needed to reach a broader audience.
The world of digital marketing can feel like stepping into a maze filled with confusing terms, countless platforms, and endless possibilities. When businesses start exploring digital marketing, they're quickly overwhelmed by the sheer number of tools, platforms, and strategies available. In fact, there are hundreds of marketing technology platforms out there - from basic analytics to complex automation systems. But here's the truth: you don't need all of them to succeed. The same questions and challenges that sparked such engaging discussions with RBIL alumni are common to businesses everywhere, so we've turned our presentation into this comprehensive guide.
Understanding How Customers Find You
Think about the last time you made a significant purchase. Maybe you started with a Google search, saw some social media ads, read a few reviews, visited some websites, and finally made a decision. Your customers are on a similar journey. This is why digital marketing isn't just about running ads - it's about being present and helpful throughout their entire decision-making process.
Start with Strong Fundamentals
Before diving into paid advertising or complex marketing strategies, it's crucial to have your fundamentals in place. Think of these as your marketing foundation - without them, even the most expensive campaigns won't deliver optimal results.
Brand Fundamentals
Your brand isn't just your logo - it's your entire business identity. Before spending money on advertising, ensure you have:
Consistent messaging that clearly communicates your value
A well-defined value proposition that resonates with your target audience
Clear differentiators that set you apart from competitors
Professional, consistent visual elements (logo, colors, fonts)
Website Essentials
Your website is often the first substantial interaction potential customers have with your business. It needs to:
Be mobile-first in design (over 60% of web traffic comes from mobile devices)
Provide a user-friendly experience that makes information easy to find
Have clear conversion paths - make it obvious what you want visitors to do
Load quickly and work properly across all devices
Lead Conversion Framework
Having a system for handling leads is crucial before scaling your marketing:
Define who handles different types of leads
Create clear messaging for each stage of the customer journey
Establish when and how to follow up
Document your conversion process so it's consistent and scalable
Measurement Foundations
You can't improve what you don't measure. At minimum, track:
Website traffic and its sources
Lead generation numbers and sources
Conversion rates at each stage
Customer acquisition costs
Understanding Digital Marketing Channels
Each digital marketing channel has its own unique mechanics, targeting capabilities, and best practices. Before we dive into how each channel works, let’s review the different ways to pay for exposure:
Cost per Thousand Impressions (CPM):
You pay for eyes on your message
Cost per Click (CPC):
You only pay when someone takes action
Cost per Action (CPA):
Payment based on specific valuable actions
Search Advertising
Search advertising operates on an auction-based system where advertisers bid on specific keywords relevant to their business. When someone types a search query, here's what happens:
The search engine analyzes the query to understand user intent
It reviews all advertisers bidding on related keywords
An instant auction occurs considering:
Your bid amount
Your ad's quality score (relevance, landing page experience, expected click-through rate)
Ad extensions and format
Search context (location, time, device)
The winning ads appear at the top or bottom of search results, marked as advertisements. You can control:
Which keywords trigger your ads
How much you're willing to pay per click
When and where your ads appear
What message displays to searcher
You only pay when someone clicks your ad (Pay-Per-Click or PPC), making it a performance-based channel.
Pros:
- Delivers immediate, measurable results
- Targets people actively searching for your solution
- Offers flexible budget and duration options
- Provides detailed performance data
Cons:
- Can be expensive in competitive industries
- Results stop when you stop paying
- Requires ongoing optimization
- Faces increasing competition
Social Media Advertising
Social platforms offer sophisticated advertising systems that leverage their deep understanding of user behavior and interests. Here's how it works:
The platform maintains detailed profiles of users based on:
Demographic information
Behavioral data (likes, shares, clicks)
Interest signals
Connection patterns
Platform usage habits
When creating social ads, you can:
Choose from multiple ad formats (image, video, carousel, stories, etc.)
Select your targeting parameters
Set your budget and bidding strategy
Define your campaign objective (awareness, engagement, conversions)
The platform then shows your ads to users most likely to take your desired action, optimizing delivery based on real-time performance data.
Pros:
- Excellent for brand awareness and engagement
- Provides sophisticated audience targeting
- Enables creative storytelling through various formats
- Good for building community
Cons:
- Can face audience fatigue
- Typically requires consistent content creation
- Platform changes can affect performance
- May need frequent creative refreshes
Display Advertising
Display advertising works through vast networks of websites that make space available for advertisements. The most common is the Google Display Network, reaching over 90% of internet users. Here's the process:
Advertisers create visual ads in standard sizes
They choose targeting parameters:
Contextual (website content)
Behavioral (user interests)
Demographic
Geographic
Retargeting (showing ads to previous website visitors or those that have engaged with your content)
Ad networks use programmatic bidding to:
Match ads with available space
Optimize for best performance
Manage pricing in real-time
Display ads can be purchased through three primary pricing models: CPM (Cost Per Thousand Impressions), CPC (Cost Per Click), and CPA (Cost Per Action).
Pros:
- High engagement rates
- Less intrusive user experience
- Good for detailed storytelling
- Builds credibility through association
Cons:
- Often lower click-through rates
- Many users have ad blockers
- Can suffer from banner blindness
- Needs strong creative to stand out
Native Advertising
Native advertising integrates paid content into a platform's natural user experience. This can work in several ways:
1. In-Feed Ads
Appear within content feeds
Match surrounding content format
Often found on news sites or social platforms
2. Sponsored Content
Full articles or videos
Created to match publisher's style
Provides valuable information while promoting brand
3. Recommendation Widgets
"You might also like" sections
Related content blocks
Discovery platforms like Outbrain/Taboola
Native ads typically involve:
Content creation matching platform style
Placement negotiation with publishers
Disclosure requirements for transparency
Performance tracking through engagement metrics
Pros:
- High engagement rates
- Less intrusive user experience
- Good for detailed storytelling
- Builds credibility through association
Cons:
- Can be perceived as misleading
- More complex to create and manage
- Requires ongoing content creation
- Success metrics can be harder to track
The Marketing Funnel: Your Customer's Journey
The marketing funnel isn't just a buzzword - it's a practical way to understand how people move from first hearing about your solution to becoming loyal customers. Let's walk through each stage:
Awareness: First Impressions Matter
At this stage, people are just realizing they have a problem or need. Your role here is to help them understand and define their challenge. Content should focus on educational material and broad solutions rather than specific product features. Think blog posts about industry trends, helpful how-to guides, or informative social media content.
Metrics to watch here include:
Impression numbers
Audience size
Content views
Brand awareness metrics
Consideration: Building Trust
Now your potential customers are actively researching solutions. They know what they need; they're just figuring out how to get it. This is where you demonstrate your expertise and build credibility. Share case studies, detailed product comparisons, and expert insights that help them make informed decisions.
Key metrics include:
Search volume for your brand
Website engagement metrics
Content downloads
Newsletter subscriptions
Conversion: Making the Decision
This is where interest turns into action. Your potential customers are ready to make a choice, and your job is to make that choice clear and confident. Focus on removing any final obstacles and providing that last bit of reassurance.
Track metrics like:
Sales numbers
Demo requests
Trial sign-ups
Contact form submissions
Retention and Advocacy: Creating Loyal Fans
The journey doesn't end with a sale. Happy customers can become your best marketing asset. Focus on exceeding expectations and making customers feel valued.
Monitor:
Repeat purchase rates
Referral numbers
Customer satisfaction scores
Social proof (reviews, testimonials)
Finding Your Audience: The Art and Science of Targeting
Digital marketing offers unprecedented ability to reach specific audiences. Think of it as having three main approaches:
Behavioral Targeting
This is like reading your audience's digital body language. What articles are they reading? What products are they researching? What websites do they visit? This information helps you reach people actively showing interest in solutions like yours.
Demographic and Psychographic Targeting
Beyond basic demographics like age and location, modern targeting can consider lifestyle choices, professional interests, and even buying patterns. This helps ensure your message reaches people most likely to need your solution.
Custom Audiences
This is where digital marketing gets really powerful. You can reach people who've already visited your website, create lists similar to your current customers, or target specific companies you want to work with.
Inbound vs. Outbound: Two Paths to Growth
Digital marketing can be broadly categorized into two strategies: inbound and outbound. Inbound marketing focuses on attracting customers by providing value and building relationships. It is generally more affordable and will attract/pull the right customers assuming you are creating valuable magnets. But takes time to see results, and measuring its effectiveness can be challenging. Some common inbound marketing tactics include:
Valuable content that answers customer questions
Search engine optimization
Social media engagement
Email newsletters
Outbound marketing, on the other hand, involves reaching out to potential customers directly. This is the marketing that interrupts the customer’s actions and tries to get them to take a specific action. This approach often requires a larger investment and ongoing management but can generate faster results. Some common outbound marketing tactics include:
Paid digital advertising
Sales outreach
Trade show sponsorships
Traditional advertising
The most effective digital marketing strategy will likely utilize a combination of both inbound and outbound tactics. The specific balance will depend on your business goals, target audience, and available resources.
The Truth About Digital Marketing Success
Here's what I tell every growing business I work with: there's no universal "right answer" in digital marketing. What works for one company might fall flat for another. The key to success isn't following someone else's playbook - it's understanding your unique situation. Start with these questions, and the right digital marketing approach becomes much clearer:
Who are your customers?
Where do they spend their time online?
What problems are they trying to solve?
How do they make decisions?
The best digital marketing strategy is one you can actually execute. Start with your fundamentals, understand your available channels, and then create a strategy that aligns with your business goals and resources. This methodical approach might seem slower at first, but it creates sustainable, scalable marketing success.
Remember that digital marketing success isn't about using every available channel or tool. It's about:
1. Building strong fundamentals
2. Understanding your customers
3. Choosing the right channels for your goals
4. Measuring and adjusting based on results
Want to learn more about making digital marketing work for your business? Follow us for practical insights and strategies that help growing businesses succeed in the digital world.
Let’s Do This Together
With over 15 years of driving growth across various industries, we’re not just another service provider - we are your partner, guide, and support system, dedicated to helping your business thrive and grow in a way that works for you. Hiring our team will allow you to focus on the parts of your business you love.